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What is Total Quality Management Overview about?

Total Quality Management (TQM) is a holistic approach aimed at improving quality and customer satisfaction through the involvement of all employees. It has historical roots in post-World War II Japan, with modern methodologies integrating technology and principles from key advocates like Deming, Juran, and Crosby. Various quality improvement techniques, statistical concepts, and theories are utilized to enhance processes and reduce defects.

Author

sam09baloch

Language

EN