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Mastering Telephone Skills and Etiquette by MD shah Khan is a document available to read on EtoBox.

What is Mastering Telephone Skills and Etiquette about?

This document discusses telephone skills and effective telephone communication. It begins by outlining the objectives and topics that will be covered, which include differentiating between face-to-face and telephone conversations, understanding important telephone skills, and following proper telephone etiquette. It then explores how telephone conversations differ from in-person interactions in that non-verbal cues are absent, choosing words carefully is more important, and confirming understanding is neede

Author

MD shah Khan

Language

EN