Can I read Stress and Well-Being at the Consumer–Employee Interface on EtoBox?

Stress and Well-Being at the Consumer–Employee Interface by Bonnie Simpson; Madelynn Stackhouse; Katherine White is a book available to read on EtoBox.

What is Stress and Well-Being at the Consumer–Employee Interface about?

Volume 17 of Research in Occupational Stress and Well Being is focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing, sales, and customers. We have 7 chapters devoted to critical topics such as internal selling, stress at the consumer-employee interface, how leaders can affect the customer experience, and the unique stressors associated with being a persuasion agent. Further, we have two comprehensive empirical reviews of topics in this domain. The first examines the degree to which positive psychology constructs relate to sales performance. The second examines customer mistreatment towards employees and how it impacts their well-being. The final chapter takes a more practitioner perspective and examines the importance of taking into account stress tolerance when selecting and training sales personnel. The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well-being, and in the process, to bring together and showcase the work of the best researchers and theorists who co

Author

Bonnie Simpson; Madelynn Stackhouse; Katherine White

Publisher

Emerald Publishing Limited

Published

2019

Language

EN

ISBN

9781789739473

Subjects

Marketing, Health & Fitness, Psychology