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Recovery Strategies in Luxury Fashion E-commerce by Anam Abrar is a document available to read on EtoBox.

This document provides an abstract and introduction for an evaluation of online service failures and recovery strategies in the UK fashion industry. It summarizes that organizations have developed various tactics for regaining footing after online service outages, which are increasingly important as commerce shifts digital. The analysis is based on interviews about outages and restoration procedures. It examines consumer engagement with service providers during outages and various proposed service failure r

Author

Anam Abrar

Language

EN