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What is Understanding Total Quality Management about?
Total Quality Management (TQM) is a comprehensive approach focused on continuous improvement of quality across all aspects of an organization, involving every employee in the pursuit of excellence. It emphasizes customer satisfaction, effective internal practices, and adherence to industry standards, aiming to enhance productivity and reduce costs. Key figures in quality management, such as W. Edwards Deming and Joseph Juran, have contributed foundational theories and principles that guide TQM implementatio
- Author
- Jhanniel Lubo
- Language
- EN