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What is Quality and Performance Excellence Overview about?

This document provides an introduction to quality and performance excellence. It defines key concepts of quality, explains the importance of quality, and briefly outlines the history of the quality movement. It describes quality in various sectors such as manufacturing, services, healthcare, education and government. The document also discusses principles of quality management such as customer focus, leadership, involvement of people, and continual improvement. It provides examples of organizations that hav

Author

enock

Language

EN