Can I read Customer Service Lesson Plan B2-C1 on EtoBox?

Customer Service Lesson Plan B2-C1 by Milica Sesic is a document available to read on EtoBox.

What is Customer Service Lesson Plan B2-C1 about?

This lesson plan focuses on customer service for upper-intermediate to advanced learners, emphasizing vocabulary, speaking, and listening skills. It includes activities such as discussing common customer complaints, watching a video on handling difficult customers, and reviewing vocabulary related to customer service strategies. The plan aims to enhance students

Author

Milica Sesic

Language

EN