Can I read Improving the Quality of East and West European Public Services on EtoBox?
Improving the Quality of East and West European Public Services by Elke Löffler, Mirko Vintar is a nonfiction available to read on EtoBox.
What is Improving the Quality of East and West European Public Services about?
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Who reads Improving the Quality of East and West European Public Services?
It is typically read by self-directed learners exploring a subject in depth.
Common subject areas: history, science, philosophy, social sciences.
- Author
- Elke Löffler, Mirko Vintar
- Publisher
- Ashgate Publishing; Routledge
- Published
- 2004
- Language
- EN
- ISBN
- 9780367667375
- Category
- nonfiction
- Subjects
- Management, Business, Military