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Foreword 0 Introduction 0 1 Scope 0 2 Normative references 0 3 Terms and definitions 0 4 Context of the organization 0 4.1 Understanding the organization and its context 0 4.2 Understanding the needs and expectations of interested parties 0 4.3 Determining the scope of the FM system 0 4.4 FM system 0 5 Leadership 0 5.1 Leadership and commitment 0 5.2 Policy 0 5.3 Organizational roles, responsibilities and authorities 0 6 Planning 0 6.1 Actions to address risks and opportunities 0 6.2 FM objectives and planning to achieve them 0 7 Support 0 7.1 Resources 0 7.2 Competence 0 7.3 Awareness 0 7.4 Communication 0 7.5 Documented information 0 7.5.1 General 0 7.5.2 Creating and updating information 0 7.5.3 Control of documented information 0 7.5.4 FM information and data requirements 0 7.6 Organizational knowledge 0 8 Operation 0 8.1 Operational planning and control 0 8.2 Coordination with interested parties 0 8.3 Integration of services 0 9 Performance evaluation 0 9.1 Monitoring, measurement, analysis and evaluation 0 9.2 Internal audit 0 9.3 Management review 0 10 Improvement 0 10.1 Nonconformity and corrective action 0 10.2 Continual improvement 0 10.3 Preventive actions 0 Annex A (inf

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ISO

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EN

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reference