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This document summarizes a study analyzing the queue system for motor vehicle tax payments at the SAMSAT Bandarlampung Office in Indonesia. The study used descriptive research methods to observe taxpayers in the queue system. Data analysis used a multi-phase multi-channel queuing formula to evaluate metrics like average time in the system and average wait times. The results showed SAMSAT Bandarlampung implements a multi-channel multi-phase queue system with an M/M/S model and first-come, first-served queue

Author

Robert Ardeno

Language

EN