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The document discusses critical success factors and an effective knowledge management structure for implementing a knowledge management system in a process industry, based on a case study and literature review. It identifies ten key dimensions of critical success factors, including an open organizational culture, senior management leadership, employee involvement and training, trustworthy teamwork, empowerment, information systems infrastructure, performance measurement, and benchmarking. The paper also pro
- Author
- Sabyasachi Mohapatra
- Language
- EN