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This document presents two Crucially Important Goals (CIGs) to increase staff training and internal customer satisfaction. The first CIG aims to increase staff training from 12 to 24 training sessions by December 2020 through measures such as increasing staff participation in training and adherence to the training schedule. The second CIG targets raising internal customer satisfaction from 0% to 75% by December 2019 through staff surveys. Both CIGs include measurements.

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