About this document
Enhancing Customer Service Skills by ZEMENAYE is a document available to read on EtoBox.
This document discusses identifying customer needs and expectations in a customer service role. It outlines several key objectives, including accurately identifying customer needs, assessing urgency, informing customers of options, seeking assistance when unable to fulfill needs, establishing rapport, and handling complaints. It emphasizes using interpersonal skills like active listening and questioning to clarify needs. Customer needs may include information, advice, complaints handling, and purchasing pro
- Author
- ZEMENAYE
- Language
- EN