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What is Sales Objections and Conflict Resolution about?

This document discusses common sales obstacles like objections, rejections, and conflicts. It notes that objections may be genuine concerns or excuses, and should be addressed respectfully. Customers often object due to lack of money, value, need, interest, or time. Rejections are normal and on average there are four nos for every yes. Conflicts arise from sticking rigidly to opinions rather than finding solutions, so sellers should communicate supportively and empathetically resolve problems.

Author

Hrishikesh Mahapatra

Language

EN