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Carly, the destination manager, developed her own processes instead of following the standard operating procedures. She booked an additional stop at a lounge without including it in the contract or informing the operations manager, Hannah, of the details. On the day of the event, Hannah was unprepared for the added stop since she only received arrival and departure times from Carly with no other details. The event planner, Shannon, also became intoxicated and was unable to help with departures. This led to

Author

Ernald M Du

Language

EN