About this document

Communicating Failures in 8 Images by Octavio Morales is a document available to read on EtoBox.

The document provides guidance on reporting work tool failures to Caterpillar. It outlines two ways to report failures: 1) Submit a Sims report if the failure solution is known, contacting the dealer service department. 2) Submit a DSN request if the solution is unknown, contacting the dealer technical support. It also lists the eight pictures that should be included in failure reports to aid in problem diagnosis: application, machine, machine ID plate, hour meter, complete work tool, work tool ID plate, fa

Author

Octavio Morales

Language

EN