Can I read Factor Analysis of Customer Satisfaction on EtoBox?

Factor Analysis of Customer Satisfaction by Aditi Biswas is a document available to read on EtoBox.

What is Factor Analysis of Customer Satisfaction about?

Factor analysis was conducted on 12 variables relating to customer satisfaction with a restaurant. 4 components were extracted from the factor analysis that explained 74.6% of the total variance. The rotated component matrix showed which variables loaded highest on which components, identifying 4 key factors relating to food quality, interior design, service quality, and value.

Author

Aditi Biswas

Language

EN