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Handling Difficult Customers in Healthcare by jones1900 is a document available to read on EtoBox.

What is Handling Difficult Customers in Healthcare about?

This document outlines a training program for hospital customer service and patient support staff to help them effectively handle difficult customers. The program covers topics like active listening, communicating with empathy, understanding difficult customer psychology, role plays of challenging scenarios, and techniques for resolving conflicts and complaints. The goal is to provide staff with the skills needed to create exceptional patient experiences and enhance the hospital

Author

jones1900

Language

EN