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What is Student Satisfaction in Urbino Housing about?

This study investigates student satisfaction with on-campus accommodation services at the University of Urbino, Italy, focusing on the mediating role of satisfaction in the relationship between service quality and word-of-mouth (WOM). The research, based on a survey of 381 students, finds that perceived service quality positively impacts overall satisfaction, which in turn influences WOM. The study highlights the importance of understanding student expectations and satisfaction to improve accommodation serv

Author

Syifa Aulia

Language

EN