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Enhancing Customer Interaction Strategies by Rohidul Islam is a document available to read on EtoBox.
What is Enhancing Customer Interaction Strategies about?
The document discusses the importance of customer interaction and satisfaction, emphasizing the need for effective training, employee motivation, and customer recovery strategies. It also explores the concept of intellectual capital, detailing its three components: human, structural, and relational capital, and highlights the significance of relationship marketing in enhancing customer loyalty and retention. Additionally, it provides strategies for building customer loyalty and improving return on relations
- Author
- Rohidul Islam
- Language
- EN