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Can I read Using a Human-centered, Mixed Methods Approach to Understand the Patient Waiting Experience and Its Impact on Medically Underserved Populations on EtoBox?
Using a Human-centered, Mixed Methods Approach to Understand the Patient Waiting Experience and Its Impact on Medically Underserved Populations by Elizabeth N. Liao; Lara Z. Chehab; Kathryn Neville; Jennifer Liao; Devika Patel; Amanda Sammann is a Health Professions article available to read on EtoBox.
What is Using a Human-centered, Mixed Methods Approach to Understand the Patient Waiting Experience and Its Impact on Medically Underserved Populations about?
## Abstract ## Purpose To use a mixed methods approach to investigate the patient waiting experience for a medically underserved population at an outpatient surgical clinic. ## Methods We used lean methodology to perform 96 time-tracked observations of the patient journey in clinic, documenting the duration of activities from arrival to departure. We also used human-centered design (HCD) to perform and analyze 43 semi-structured interviews to understand patients’ unmet needs. ## Results Patients spent an average of 68.5% of their total clinic visit waiting to be seen. While the average visit was 95.8 minutes, over a quarter of visits (27%) were over 2 hours. Patients waited an average of 24.4 minutes in the waiting room and 41.2 minutes in the exam room; and only spent 19.7% of their visit with an attending provider and 11.8% with a medical assistant. Interviews revealed that patients arrive to their visit already frustrated due to difficulties related to scheduling and attending their appointment. This is exacerbated during the visit due to long wait times, perceived information opacity, and an uncomfortable waiting room, resulting in frustration and anxiety. ## Conclusions While
Who reads Using a Human-centered, Mixed Methods Approach to Understand the Patient Waiting Experience and Its Impact on Medically Underserved Populations?
It is typically read by researchers, students, and practitioners in Health Professions.
- Author
- Elizabeth N. Liao; Lara Z. Chehab; Kathryn Neville; Jennifer Liao; Devika Patel; Amanda Sammann
- Publisher
- Springer Science and Business Media LLC
- Published
- 2022
- Language
- EN
- Field
- Health Professions (Health Sciences)