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What is Defining Quality Management Systems about?

The document discusses quality management systems (QMS) and ISO 9001 certification. It will summarize a study that collected data through employee surveys at top and middle management levels to analyze the effects of QMS implementation on process performance and product quality satisfaction. Comparisons will be made between performance before and after following ISO 9001:2008 guidelines. The study will select clay building material companies in Kigali, Rwanda to investigate if they maintain proper evaluatio

Author

jean muku

Language

EN