About this document
Frequent Users of Health Services Insights is a document available to read on EtoBox.
Most communities experience a small number of individuals who repeatedly and excessively utilize hospital emergency department (ED) and inpatient services as their primary source of medical care. Their problems tend to be complex, often including chronic illness, substance abuse, mental illness and homelessness. While small in number, these “frequent users” generate an inordinately large share of medical care costs and utilize scarce hospital resources for conditions that could have been prevented or more a
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