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What is KPO in Financial Services: Vendor Insights about?

This research summarizes a study of nine knowledge process outsourcing (KPO) vendors in the financial services industry. The study aims to understand the types of processes KPO vendors are involved in and classify financial business processes along a continuum from low to high knowledge intensity. The research develops a taxonomy of 19 financial services business processes and finds that KPO vendors are targeting more complex, higher-end processes involving analytical work, professional decision making, and

Author

CXy

Language

EN