About this document
Metrics for Evaluating IT Success by Shuhaime Ishak is a document available to read on EtoBox.
This document discusses metrics for measuring the success of strategic initiatives in information technology. It describes the differences between efficiency metrics, which measure the performance of IT systems, and effectiveness metrics, which measure the impact of IT on business processes. Common types of efficiency metrics include throughput, transaction speed, and availability, while effectiveness metrics include usability, customer satisfaction, and financial metrics. The document also provides example
- Author
- Shuhaime Ishak
- Language
- EN