About this document
Total Quality Management Course Overview by Anthony Witava is a document available to read on EtoBox.
This document outlines the course code, title, objectives, content, and schedule for a Total Quality Management course. The course introduces concepts of TQM and their implications for business management performance and effectiveness. Over 14 weeks, it will cover topics like quality introduction and dimensions, customer satisfaction, TQM principles and models, benchmarking, business process reengineering, six sigma, and quality tools/measurements. The course objectives are for students to discuss the TQM p
- Author
- Anthony Witava
- Language
- EN