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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary by Steve Curtin is a business book available to read on EtoBox.

What is Delight Your Customers : 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary about?

Discover the hidden ways to raise your organizations'customer service experiences from ordinary to extraordinary.If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neede

Who reads Delight Your Customers : 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary?

Author

Steve Curtin

Publisher

New York: AMACOM American Management Association

Published

2013

Language

EN

ISBN

9780814432822

Category

business

Subjects

Management, Business

Rating

4.5 / 5 (63 ratings)

Updated

2026-03-14