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Transforming the Bottom Line : Managing Performance with the Real Numbers by Hope, Tony; Hope, Jeremy is a book available to read on EtoBox.

What is Transforming the Bottom Line : Managing Performance with the Real Numbers about?

"Managers need to see a moving picture of organisational performance. They need to measure quality, speed, and customer service and to ensure that profitable products are sold to profitable customers. And they need to identify and encourage value creation in all their processes. These are the real numbers, the critical gauges which drive the organisational machine. But accounting systems don't see these numbers - it's as though they exist in a different dimension. These numbers do not flow up and down the traditional vertical management hierarchy. Rather they flow horizontally across functional boundaries, following the chain of the organisation's value-adding processes. They emphasise improvement rather than control. At their heart lies the key issue - the measurement of work - and the key question - does the work performed add value to the customer?" "Astonishingly, between 20-30% of an organisation's total costs are represented by work for which the customer derives little or no benefit. Elimination of this work alone would immediately transform the profitability of most organisations as companies like Hewlett Packard, GE and Xerox have begun to find. Measuring work is also the

Author

Hope, Tony; Hope, Jeremy

Publisher

Nicholas Brealey Publishing

Published

1995

Language

EN

ISBN

9781857881028

Subjects

Management, Business