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Saying Sorry - A Guide To Apologising and Expressing Regret During Open Disclosure by Maduka Sanjeewa is a document available to read on EtoBox.

What is Saying Sorry - A Guide To Apologising and Expressing Regret During Open Disclosure about?

The document provides a guide by the Australian Commission on Safety and Quality in Health Care on how to appropriately apologize and express regret during open disclosure in healthcare settings. It emphasizes the importance of sincerity, empathy, and clear communication while outlining legal aspects related to apologies, including Australian apology laws that protect such statements from being used as admissions of liability. The guide aims to restore patient trust and improve communication between clinici

Author

Maduka Sanjeewa

Language

EN