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This document summarizes a study on cooperative banks in India. It discusses the history and role of cooperative banks in providing financial services, especially lending, to communities and small businesses. The study examines the lending practices and customer satisfaction of some successful cooperative banks in Delhi, India. It finds that customers have taken out multiple loan types from these banks and suggest the banks adopt more modern technologies like ATMs, internet banking, and credit cards to comp

Author

Kalyani Thakur

Language

EN