Can I read Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees on EtoBox?

Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees by Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew Von Nordenflycht is a nonfiction available to read on EtoBox.

What is Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees about?

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—The New York Times, December 22, 2007 When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry ma

Who reads Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees?

Author

Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew Von Nordenflycht

Publisher

ILR Press/Cornell University Press

Published

2009

Language

EN

ISBN

9782840683001

Category

nonfiction

Subjects

Management, Business