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Empathy Training for Service Employees by gloria068213 is a document available to read on EtoBox.

What is Empathy Training for Service Employees about?

This research article presents a mixed-methods systematic review of empathy training programs for service employees across various sectors, focusing on their effectiveness in enhancing service quality and user satisfaction. The review included 44 studies published between 2009 and 2022, identifying key empathic competencies developed through training, such as communication and emotional resilience. The findings suggest that while most studies are rooted in health services, the identified empathic skills can

Author

gloria068213

Language

EN