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Unit 2 by Đỗ Khánh is a document available to read on EtoBox.

The hotel manager, Rosie Chan, apologizes to Mr. Smith for his unpleasant experience during his recent stay. She assures him that the issues raised are being investigated and corrective measures are being implemented. As compensation, the hotel offers a full refund and a complimentary one-day voucher for a future stay.

Author

Đỗ Khánh

Language

EN