Can I read Process Assessment and Improvement : a Practical Guide for Managers, Quality Professionals, and Assessors on EtoBox?

Process Assessment and Improvement : a Practical Guide for Managers, Quality Professionals, and Assessors by Hans van Loon is a book available to read on EtoBox.

What is Process Assessment and Improvement : a Practical Guide for Managers, Quality Professionals, and Assessors about?

"The book provides comprehensive improvement programmes and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations." "In addition the book describes how to perform process capability target setting and determination, and risk based analysis of processes. Assessors using ISO/IEC 15504 Process Assessment standard are guided through an example of a capability level 5 process." "The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. Useful examples and templates are provided for the reader to use."--Jacket

Author

Hans van Loon

Publisher

Springer-Verlag New York, LLC

Published

2004

Language

EN

ISBN

9780387231839

Subjects

Computer Science, Reference