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Customer Service Techniques and Strategies by ScribdTranslations is a document available to read on EtoBox.

What is Customer Service Techniques and Strategies about?

The document outlines techniques for effective customer service for both internal and external clients, emphasizing the importance of understanding client needs, empathy, and maintaining a quality service standard. It distinguishes between internal clients (employees) and external clients (customers), highlighting their unique roles and the necessity of fostering good relationships with both to enhance overall organizational performance. Additionally, it discusses various customer types and tailored approac

Author

ScribdTranslations

Language

EN