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Strategies for Handling Angry Customers by Roshni Mahapatra is a document available to read on EtoBox.

What is Strategies for Handling Angry Customers about?

This document outlines a training guide for customer service representatives on working with angry customers. The training will last two hours and cover topics such as recognizing what makes customers angry, techniques for de-escalating anger, specific situations they may encounter, and strategies for call centers and service centers. Participants will learn a step-by-step process, ways to take control of interactions, and stress management techniques through discussions, case problems, and sharing success

Author

Roshni Mahapatra

Language

EN