Can I read T-Mobile Training Program Overview on EtoBox?

T-Mobile Training Program Overview by Joselito Mengote is a document available to read on EtoBox.

What is T-Mobile Training Program Overview about?

The document outlines the three stage training program for T-Mobile agents: 1) Product Specific Training (PST) lasts 7 weeks where agents learn product knowledge through simulations and taking live calls. Agents must meet attendance and call simulation score requirements. 2) Academy Bay (ABay) lasts 3 weeks where agents take live calls with mentor support. Agents must meet attendance and performance metric goals like FCR, cancels, and credits. 3) Pre-Production lasts 2 weeks where agents take more live

Author

Joselito Mengote

Language

EN