About this document

Ai Agent Monthly Report by yonehi6051 is a document available to read on EtoBox.

In April 2025, the AI call agent handled 14,820 calls with a resolution rate of 78.4% and an average handle time of 2 minutes and 14 seconds. Key insights include a significant improvement in order tracking resolution and a notable decrease in cost per resolution to $1.90, saving approximately $96k monthly. Recommendations include addressing low resolution rates for returns and refunds and monitoring caller sentiment during peak hours.

Author

yonehi6051

Language

EN