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Operations Management (TQM) by jcballesteros is a document available to read on EtoBox.

What is Operations Management (TQM) about?

Operations Management (OM) focuses on enhancing efficiency in producing goods and services, while Total Quality Management (TQM) emphasizes continuous improvement and customer satisfaction. Together, they create a framework for organizational excellence by integrating process optimization with quality management principles. The document also outlines practical applications, challenges, and a comprehensive exam structure for a course on OM and TQM.

Author

jcballesteros

Language

EN