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What is Citibank Performance Scorecard Analysis about?

Citibank has introduced a Performance Scorecard to evaluate managers across six key areas: financial measures, strategy implementation, customer satisfaction, control measures, people standards. This provides a balanced view of performance beyond just financial results. For one manager, James, most areas were rated above par but customer satisfaction was below par. However, given it is the first year and issues with the customer satisfaction survey, his overall evaluation was still rated above par to recogn

Author

manjoi74

Language

EN