About this document
Active Listening in Call Centers by Veronica Joy Celestial is a document available to read on EtoBox.
The document discusses effective techniques for active listening and responding to customers, including attending, empathizing, paraphrasing, clarifying, expressing confidence and enthusiasm, controlling the conversation, balancing needs, taking ownership and responsibility, personalizing service, and handling irate or difficult customers.
- Author
- Veronica Joy Celestial
- Language
- EN