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What is BPO Industry Status in the Philippines about?

The document discusses the status of the business process outsourcing (BPO) industry in the Philippines. It begins by defining BPO and describing the types of tasks that are typically outsourced, such as back-office and front-office operations. It then discusses how the Philippine BPO industry has grown rapidly since 1992 to become a global leader, employing over 1.3 million Filipinos and contributing $30 billion annually to the economy. During the COVID-19 pandemic, the industry was impacted by reduced dem

Author

Jo Bi

Language

EN