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<p><P>In the great boom of the 1990s, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in <b>The New Ruthless Economy</b>, Simon Head points to information technology as the prime cause of this growing wage disparity. <br> Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. Head argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead simplified the work of middle and lower level employees, fenced them in with elaborate rules, and set up digital monitoring to make sure that the rules are obeyed. This is true even in such high-skill professions as medicine, where decision-making software in the hands of HMOs decides the length of a patient's stay in hospital and determines the treatments patients will or will not receive. <br> In lower-skill jobs, such as in the call center industry, workers are subject to the indignity of scripting software that lays out the exact conversation, line by line, which

Author

SIMON HEAD

Publisher

Oxford University Press, USA

Published

2003

Language

EN

ISBN

9780195179835

Subjects

Business, Economics, Political Science