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What is Certified IT Service Manager Overview about?

This document outlines the Certified IT Service Manager (CITSM) certification. It provides an overview of IT service management, the role of an IT service manager, and the service development cycle. Some key responsibilities of an IT service manager include developing service strategies, understanding customer demands, managing IT services, and guiding service management principles and processes. The document discusses how service strategy is important for strategic planning, positioning, and implementing s

Author

PrashanthPrashanth

Language

EN