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This document summarizes a research paper on using knowledge mining and customer databases to improve customer satisfaction and business competitiveness. Knowledge mining involves extracting patterns and relationships from large databases to improve decision making. It has various applications in business, product design, manufacturing, and more. The paper discusses how knowledge mining works, examples of its applications, and the typical process which involves data selection, cleaning, pattern discovery, a

Author

Harikrishnan Shunmugam

Language

EN