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Essential Telephone Skills Guide by kunta_k is a document available to read on EtoBox.

What is Essential Telephone Skills Guide about?

This document contains sample dialogues and role plays for telephone conversations in both formal and informal contexts. It provides vocabulary for common greetings, requests, agreements/disagreements, appointments, and ways to end a phone call. Sample role plays cover scenarios like making reservations, scheduling appointments, borrowing money, and handling complaints. The role plays are followed by evaluation questions to assess language used and if it was appropriate for the situation.

Author

kunta_k

Language

EN