About this document
Service Quality Management in Hotels by Vuong Nguyen An is a document available to read on EtoBox.
This document summarizes a study on service quality management in the hotel industry. The study aims to understand the role of continuous quality improvement processes in making the hospitality industry more sustainable. It surveys the quality management tools currently used by hotels to improve operations and meet customer expectations. The study uses descriptive and exploratory research designs to analyze data on service quality management practices and their effectiveness. It finds that hotels implement
- Author
- Vuong Nguyen An
- Language
- EN