About this document

Employee Service Level Agreement Guide by sinusteam is a document available to read on EtoBox.

The document outlines the service level agreement between the IT department and Western University user community. It details the scope of IT support which includes approved computers, software, printers and network/internet access. It defines three priority levels for support requests and corresponding response times. It lists supported operating systems, software, and user responsibilities such as reporting issues promptly and maintaining data confidentiality.

Author

sinusteam

Language

EN