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Total Quality Management in Hospitality by Samantha Gianna is a document available to read on EtoBox.
What is Total Quality Management in Hospitality about?
This document discusses total quality management (TQM) and its importance in the hospitality and tourism industries. TQM aims to hold all parties accountable for the overall quality of the final product or service by continually detecting and reducing errors. It focuses on ensuring internal guidelines and processes reduce errors. The document notes that implementing TQM in hospitality organizations can improve customer satisfaction, competitive advantage, and cost effectiveness. It also provides background
- Author
- Samantha Gianna
- Language
- EN