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Управление конфликтами в коллективе Разрешение конфликтов - способ наладить конструктивные рабочие отношения by Johnson, Clive, 1962-; Keddy, Jackie is a book available to read on EtoBox.

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Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work prov

Author

Johnson, Clive, 1962-; Keddy, Jackie

Publisher

London ; Philadelphia: Kogan Page

Published

2010

Language

EN

ISBN

9780749459529

Subjects

Management, Business